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ITIL® 4 Foundation: an introduction to ITIL4

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Enrolled: 299 students
Level: Intermediate

Why DailyAgile?

Our Trainers are all practitioners of Agility and bring real world experience of following Agile to our DailyAgile trainings.

  1. Free training for version upgrade of this certification in future
  2. Free practice and sample exam question bank
  3. Free lifetime post training support
  4. Free one hour of coaching for interview preparation
  5. Additional 10% discount for other trainings provided by DailyAgile

ITIL4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services

ITIL4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL4 Foundation for:

ITIL4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.

Key benefits for individuals:

  • Industry recognized certification will instantly boost your CV and job prospects
  • You’ll learn common vocabulary to use across your IT services
  • You’ll learn a holistic approach to the facilitation of co-operation of value with customers and other stakeholders in the form of products and services
  • You’ll know how ITIL works, and how it integrates with Agile, DevOps, and Digital transformation

Key benefits for organizations:

  • Employees will understand the roles and responsibilities within an IT project
  • Your existing IT service management can be continuously improved
  • All ITSM team members can speak the same language/terminology

Course Details and what’s included:

  1. Fully accredited ITIL4 Foundation training – 2 days virtual classroom referencing case studies and exercises
  2. Training provided by accredited trainer & co-author of ITIL4 practices (successfully trained and certified 2000+ participants)
  3. Interactive course with downloadable resources
  4. ITIL4 Foundation online exam simulator
  5. ITIL4 Foundation exam voucher (exam taken online)
  6. Extended support from ITIL Expert
  7. Official ITIL4 Foundation manual (The core guidance eBook)
  • Our online courses are accredited by AXELOS and come with same-day exam results.
  • Our courses are virtual with live instructor and homework ~2 hours per night


Why Choose DailyAgile?

Since 2011, we have helped over 10,000 individuals gain professional certification in Agile, Scrum, and Scaled Agile and other non-certified courses on Kanban, testing, business analysis, Agile in HR, Agile in Marketing, and infrastructure.

Our courses suit modern and professional life. We know you lead busy life, so, we offer our courses on weekdays, at the weekend and mostly online via zoom platform. We can customize a course for 2-consecutive days or few hours per week over multiple weeks. Feel confident to choose what schedule fits your busy life.

Course Outline

  1. Introduction
  • IT service management in the modern world
  • The structure and benefits of the ITIL 4 framework
  • The ITIL SVS, The four dimensions model
  • Key concepts of service management
  • Value and value co-creation
  • Organizations, service providers, service consumers, and other stakeholders
  1. Service Providers
  • Service consumers and stakeholders
  • Products and services
  • Configuring resources for value creation
  • Service offerings & service relationships
  • The service relationship model
  • Value: outcomes, costs, and risks
  • Costs, Risks, Utility and warranty
  1. The four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Value streams for service management
  • Processes, External factors
  1. The ITIL service value system
  • Service value system overview
  • Opportunity, demand, and value
  • The ITIL guiding principles
  • Governing bodies and governance in SVS
  • Service value chain – Plan, Improve, Engage, Design and transition, Obtain/build, Deliver and support
  • Continual improvement
  • Practices
  1. ITIL management practices
  • General management practices
    • CSI, Information Security Management, Relationship & Supplier Management
  • Service management practices
    • Change enablement, Incident Management, Problem Management, Service desk, Service Level Management, Service Request Management
  • Technical management practices
    • Deployment Management

About the Exam

The exam is closed book with forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes. The exam can be taken in Online Proctored Mode.

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful


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